Privacy policy

01What we collect

• Order details: your name, phone number, delivery address and what you ordered.
• Contact details: your email address if you join our mailing list or contact us.
• Usage data: basic, anonymised information about how the website is used, via cookies.

02How we use it

• Processing, packing and delivering your order — including the courier's confirmation call.
• Answering your questions, returns and exchanges.
• Sending you offers and updates by email — only if you signed up, and every email has an unsubscribe link.

03Who we share it with

Only the partners who make your order happen: our checkout and payment provider to take payment securely, and our courier to deliver your box. We never sell your personal information to anyone.

04Cookies

We use essential cookies to keep the site and cart working, plus simple analytics cookies to understand which pages are useful. You can block or clear cookies in your browser settings at any time — the site keeps working.

05How long we keep it

Order records are kept as long as needed for accounting, warranty and legal purposes. Mailing-list data is kept until you unsubscribe.

06Your rights

You can ask us at any time to show you the data we hold about you, correct it, or delete it. Email Support@bttr.com or call 0114 4438065 and we'll handle it promptly.

07Security

Your data is transmitted securely and access is limited to the people who need it to serve you. We never see or store your full card details — payments are handled entirely by our payment provider.

08Changes to this policy

If we change this policy, we'll post the new version here and update the date at the top of the page.